Refund policy

Rustic Culture does not offer returns as all of our signs are each handmade to order. If for any reason there is a problem with your order, we would be happy to help. Please reach out to us within 5 days of receiving your order. We require a picture of any defects or problems. We urge you to inspect your sign as soon as you receive it to ensure it arrived in perfect condition. If your order is damaged, lost or stolen, please report that here so we can quickly take care of you! 

We accept cancellations ONLY if your order has not started production and you reach out within 2 business days. We ship orders within 3-7 business days so cancellations are not always possible. Any order requiring a cancellation after 2 business days (and has not started production) will incur a 20% restocking fee.